Darby’s Destinations Job Description for Travel Agency Administrative Assistant
 
Summary of Darby’s Destinations

Darby’s Destinations creates extraordinary trips for exceptional travelers, where the details make all the difference.  Darby Savasta is the travel planner extraordinaire behind Darby’s Destinations. My clients turn to me when they’re ready to break away from the ordinary.  Why? Because I don’t plan “ordinary” vacations. And I don’t work with “ordinary” travelers, either.  I design journeys built around my clients’ personal passions so that they don’t just learn about a new destination — they learn more about themselves, too. I listen to my clients’ needs and dreams, intuit their deepest travel desires, and turn that into escapes full of discovery, delight, and those “little” details that transform good vacations into extraordinary ones.

Description

Darby’s Destinations is seeking an Administrative Assistant to manage client care, and handle duties for travel consultants. We are looking for an individual who is an effective communicator and comfortable being a member of a team. The ability to learn new online programs related to the travel industry while maintaining confidentiality with customer trip details and managing client follow-up is essential in this position. The ideal candidate for this position will have exceptional attention to detail, be well organized and maintain excellent customer service.

Responsibilities will include but not be limited to:

Enter new Clients and trip details into CRM along with Reservations – including payments, trip invoices, etc.
Maintain other client management systems, i.e., AgentMate, Newsletter, and SendOut Cards Databases
Track all client reminders in Calendar for timely follow-up
Creating and Send Client Letters and email for each trip, VIP Letters, Bon Voyage and Welcome Home Emails
All Aspects of client care – weekly SendOut Cards, Trip Follow-up email and cards
Prepare client documents
Track Reservations and Revenue
Destination and City Trip Research
Social Media posting
 
Desired Skills
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Previous Travel Experience preferred
Previous Client Care experience
Proficient in Microsoft Office – Outlook, Word, Excel, and PowerPoint
Adaptable to learning new Online programs related to the travel industry
Maintain Confidentiality with Customer Details and trips
Strong oral and written Communication Skills
Excellent Organizational Skills
Exceptionally Detail Oriented – paying special attention to client and reservations details to maintain accuracy
Professional Customer Service Skills
Ability to use CRM
Able to work independently with little or no direction
Ease of switching gears in an ever changing fast paced environment
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Please email Darby at darby@darbysdestinations.com for more details on this exciting opportunity.

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